We are proud to announce that LendMN NBFI JSC, a group company of AND Global, has become the world’s first fintech company to receive the Client Protection Certificate from MFR, a globally recognized evaluation and certification body. LendMN successfully met the Silver-level standard, demonstrating its commitment to responsible financial services.
As fintech continues to drive greater financial inclusion, protecting customers’ rights has become increasingly critical. By achieving this certification, LendMN reaffirms its dedication to safeguarding customer interests, enhancing financial literacy, and promoting inclusive financial access throughout Mongolia and beyond.
What is the Client Protection Certificate?
The Client Protection Certificate is an internationally recognized standard for financial institutions committed to the highest level of customer care. To earn certification, organizations must comply with eight core principles:
- Delivering products and services that meet customer needs
- Preventing over-indebtedness
- Ensuring transparency
- Implementing fair and responsible pricing
- Treating clients fairly and respectfully
- Safeguarding client data and privacy
- Providing efficient and timely complaint resolution
- Maintaining strong governance and human resource policies
These principles ensure that customers, especially vulnerable populations, are protected when accessing financial services.
Setting a New Standard in Mongolia’s Financial Sector
LendMN’s achievement marks a historic milestone for the fintech industry both locally and globally, establishing a new benchmark for client protection in financial services. This certification builds on LendMN’s growing reputation for innovation and responsibility, following its selection as a finalist for the “Fintech Excellence Awards” in the Financial Inclusivity category by the Monetary Authority of Singapore (MAS) and the Singapore Fintech Association last November.
A Commitment to Responsible Innovation
As part of AND Global, LendMN’s dedication to client protection aligns with our group’s broader mission to build trustworthy, inclusive, and innovative fintech solutions that create meaningful impact for people and businesses.
This recognition reflects our ongoing commitment to drive ethical, client-centered innovation and set the highest standards for the fintech industry.
